Refund policy

We hope you love your Happy Remedy products. If something isn’t right with your order, we’re here to help.

30-Day Returns

We accept returns of eligible products purchased directly from Happy Remedy within 30 days of delivery.

To be eligible for a return, products must be unused or only minimally tested and returned in their original packaging. We reserve the right to decline a refund for products that have been substantially used, emptied, damaged after delivery, or otherwise do not meet our return requirements.

To start a return, please contact support@shophappyremedy.com with your order number and the product(s) you would like to return.

Please do not send a return without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or you received the wrong product, please contact us at support@shophappyremedy.com as soon as possible.

Please include your order number and photos of the product and packaging so we can make it right.

Depending on the circumstances, we may offer a replacement or refund. You may not be required to return a damaged or defective product.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after your refund is processed for the credit to appear, depending on your bank or payment provider.

Original shipping charges are not refundable.

Final Sale Items

Gift cards, promotional or complimentary products, samples, and items marked Final Sale are not eligible for return or refund.

Purchases From Other Retailers

We can only process returns for purchases made directly through Happy Remedy. If you purchased a Happy Remedy product from another retailer, please contact that retailer and follow its return policy.